1. Warranty period commitment

For products provided by the company that have quality issues due to material, design, and production reasons, the service strategy of "one-year free warranty and lifelong maintenance" shall be strictly implemented. The warranty period shall be calculated from the date of acceptance by the user, and all expenses incurred due to the warranty shall be borne by the company.
3.2.3 Service commitment during the warranty period

During the warranty period of POS products, the company promises to provide the following service plans to the purchaser:

2. Free training services

Actively cooperate to complete the connection with the purchasing party's system, provide free comprehensive technical training to the relevant personnel of the purchasing party, so that the purchasing party's personnel can independently carry out management, maintenance testing, and fault handling work, so that the provided equipment can operate normally and safely.

3.7×24-hour free phone, fax, or network support

If there are any technical issues related to the application of the product, the purchaser can call, fax or contact the nearest company service network at any time. The professional technical personnel of the company service network provide product consulting services to the purchaser and answer all operational difficulties.

4. Free emergency on-site service

In order to maintain the continuity of the company's work and gain a deeper understanding of product issues, when necessary,
The company's service network can arrange technical support engineers to rush to the location of the purchaser or relevant users for on-site maintenance or repair.

5. Maintenance and warranty of free hardware

Service outlets in various regions have sufficient spare parts and accessories to provide timely services to the purchasing party. When the purchaser's product is damaged, the company's service network will provide timely repair of the parts. During the warranty period, if the product malfunctions due to material, design, and production reasons, the company is responsible for free repair. If it is caused by user use or other human factors, the company only charges the cost of the parts.

6. Free regular inspections

The company promises to send technical support personnel with rich professional experience to conduct regular on-site inspections, and also prepare on-site inspection reports. At the end of each year, the on-site inspection reports will be summarized, organized, and submitted to customers for evaluation of our company's service level.

7. Free product software upgrade service

For the application software of the product, whenever the version is upgraded, the company promptly notifies customers and provides version upgrade services to customers.

8. Provide free daily maintenance related materials

Users can obtain information on product operation, product knowledge, maintenance manuals, maintenance experience, and other aspects within the company's open permissions. The company is responsible for regularly updating the information.

9. Post warranty service plan

After the warranty period, the company promises to continue to provide technical support and after-sales service to customers, and the service plan and content include all services during the warranty period. After the warranty period, the company only charges the material cost of the components.